We received reports that players are not able to use their collected Snowflakes to redeem special rewards due to issue with can't access Bring Back Winter icon. Don't worry, we're working on having this fixed as soon as possible!
While we appreciate your reports about this situation, there is no need to contact Support at this time. Please click here, choose the category which corresponds to the issue you are experiencing, and fill up the form.
FarmVille Player Support