ZSC (Request Envelope) Update

Howdy Farmers!

We have made it easier for you to Accept and Send requests and gifts!

Multiple gifts of similar category in ZSC will only require a single click to Accept and Send!

In addition, we have also fixed the issue with Request Envelope where the accepted gifts were seen in the inbox again after reloading, preventing a few players from emptying the outstanding requests.

Click to view enlarged image

We hope you like the change. Click here to share this with fellow Farmers!

- FarmVille Team      

FarmVille: Harvest Swap - Something Spooky is Coming to the Farm!

It’s Halloween in FarmVille: Harvest Swap and just in time for the most bewitching night of the year, Elvira is bringing her friends to the match-3 Farm!

Beginning today through October 31, the legendary Mistress of the Dark will be casting a spell over FarmVille: Harvest Swap, filled with new and exciting challenges and rewards for players.

During Elvira’s Spooktacular event, players at all levels can collect Elvira’s pet bats to win valuable rewards including Unlimited Lives, Shovels, Wheelbarrows and Diamonds. Every level win grants 10 bats – helping players gain strategic advantages as they progress throughFarmVille: Harvest Swap. The more you play alongside Elvira, the more bats and rewards you’ll win!

Elvira shared her excitement about teaming up with FarmVille: Harvest Swap, “Halloween is obviously my favorite time of year and I’m thrilled to partner with FarmVille: Harvest Swap to bring my spooky magic to the mobile farm. It was an amazing experience working with the team to create my in-game avatar – I think they captured the Mistress of the Dark perfectly! In FarmVille: Harvest Swap, players can join me in celebrating Halloween this year in a whole new way.”

Elvira will vanish from FarmVille: Harvest Swap at the stroke of midnight on Halloween, so be sure to join in on the spooky, swapping fun today!

FarmVille - Are you unable to access your farm?

Howdy Farmers,

We received reports that some of our players are having difficulty loading and playing the game. Worry not! Our team has fixed this issue. You may now resume tending your lovely farms!

While we appreciate your reports about this situation, there is no need to contact Support at this time. Please click here, choose the category which corresponds to the issue you are experiencing, and fill up the form.

Looking for more information about Farming? Visit our official FarmVille Blog and Feature Guides & How To's pages!

FarmVille Player Support

Can't find Root Beer in Winery for the Go Skating: Part 3?

Howdy Farmers!

We have heard that players can't find Root Beer in Winery for the Go Skating: Part 3. Worry not!  Root Beer was actually renamed to Malted Soda which is why players are unable to find it. 

To complete the Go Skating: Part 3,  players should craft the Malted Soda instead.

While we appreciate your reports about this situation, there is no need to contact Support at this time. Please click here, choose the category which corresponds to the issue you are experiencing, and fill up the form.

Thank you for your patience and understanding.

Looking for more information about Farming? Visit our official FarmVille Blog and Feature Guides & How To's pages!

FarmVille Player Support

FarmVille - Dragon Eyrie icon missing from your game?

Howdy Farmers,

We'd like to let you know that our Farm Hands temporarily removed the Dragon Eyrie icon on the right side of your farms. Worry not, it will be back soon and you can still access it by clicking the Dragon Eyrie building itself. 

While we appreciate your reports about this situation, there is no need to contact Support at this time. Please click here, choose the category which corresponds to the issue you are experiencing, and fill up the form.

Looking for more information about Farming? Visit our official FarmVille Blog and Feature Guides & How To's pages!

FarmVille Player Support

FarmVille - Dragon Breeding - FAQ

Howdy Farmers, 

We have compiled a list of frequently asked questions about Dragon Breeding that we hope you will find helpful. 

> Q: Where do I find Dragon Breeding and enter the Dragon Eyrie?

A: You can enter the Dragon Eyrie through the building on the farm or by clicking on the HUD icon. It can be found in the Market for 0 coins and only one can be placed per farm. You can also access it through the HUD icon on the right side of the game screen. First time you click on the icon you will get the option to place the Dragon Eyrie on to the farm. You can also access the Dragon Eyrie by clicking on this icon thereafter until it is available in the game. 

> Q: Where do I find it on Avalon? 

A: The Dragon Eyrie building cannot be sold, bought from market/placed or moved on the Avalon Farms. 

> Q: What do I get to start off with Dragon Breeding? 

A: You get the following to start off with Dragon Breeding: 
- 10 Herbs of Love 
- 10 of Fire 
- 1 Male and 1 Female dragon – Unlocked in your Dragon Eyrie or find them in the Giftbox 
Players start off with randomly assigned parent dragons from the set and acquire the others as they level up. This makes one player's experience of the feature unique from their neighbors. 

> Q: What is Dragon Eyrie? 

A:It is a place to view your locked/unlocked male or female dragons that can be bred. 

> Q: Can I store Dragons in the Eyrie? 

A: No, you can only view the options from which you can choose your parent dragons to breed here. You will find your Dragons in the Gift Box and they can be placed on the Farm or stored on Dragon Lair.

> Q: What happens after the Dragons have laid the egg? 

A: Your Dragons fly back to the Eyrie after laying the egg. They can start another breeding again. 

> Q: What happens after the egg hatches?

A: Hatching the egg gives birth to the new dragon offspring. This adds one level to your breeding level on the egg meter.

Each breed gives out one breeding point.

Four Breeding points gives you a level up.

> Q: How many nests can I unlock? 

A: Maximum of 4 nests can be unlocked.

 

> Q: What does the green tick mark on the offsprings in your Dragon Family mean?

A: The green tick mark on the offspring means that you have got it at least once. 

> Q: Can I alter the outcome?

A:Yes, you can alter the outcome if the breeding has not started. 

> Q: How can I get herbs of love? 

A: You can get them in 3 ways:
 
  • “Ask” your friends. 
  • “Craft” it in the craft shop. On each craft, you get one herbs of love.
  • You can “Buy” them. 

Herbs of love have an inventory limit of 20. If you have reached limit then you cannot ask your friends or craft them in the craft shop. However, you can buy them for Farm Cash. 

Note: Herbs of love cannot be gifted from the free gifts page.

> Q: How can I get Fire? 

A: You can get them in 3 ways: 

 
  • “Ask” your friends. 
  • “Craft” it in the craft shop. On each craft, you get two fire.
  • You can “Buy” them. 

Fire have an inventory limit of 50. If you have reached limit then you cannot ask your friends or craft them in the craft shop. However, you can buy them for Farm Cash. 

Note: Fire cannot be gifted from the free gifts page.

> Q: What is the maximum number of visiting dragons I can have at any given point of time? 

A: Maximum of two - 1 Male and 1 Female.

> Q: Can I share visiting dragon from my Eyrie with my friends?

A: No, you cannot share the visiting dragon from your Eyrie. 

FarmVille - No Fuel day on May 26th (PT)

Hi Farmers,

No Fuel Day, on all Farms!

You can use all your vehicles, without any fuel, on all the Farms on May 26th.

Spread the word among your Fellow Farmers.

Enjoy Farming!

FarmVille - Is your Farm Run progress reverting?

Howdy Farmers,

We received reports that players are missing progress or not moving to the next level after completing the tasks in the new Farm Run feature. Don't worry, we've already rounded up our farmhands to investigate this issue.

In the meantime, please refresh your browser or reload your game to update your progress.

While we appreciate your reports about this situation, there is no need to contact Support at this time. Please click here, choose the category which corresponds to the issue you are experiencing, and fill up the form.

Thank you for your patience and understanding.

FarmVille Player Support

Click here if you are also having this issue.Fix it, Zynga!

\

FarmVille - Getting an "upgrade your version of Flash" message when loading the game?

Howdy Farmer,

We are getting reports that players are getting an "upgrade your version of Flash" message when loading the game (see below image).

Our team of Farmhands found out that this may happen if you have recently updated your Google Chrome browser to version 42.0.2311.90. If you're getting this error, please follow the steps below to get back to your game in no time!

Here's how:

1.  Type chrome://flags/#enable-npapi in your Google Chrome browser. 

2.  Click on Enable to turn on the NPAPI option.

3. Relaunch your browser by clicking on the Relaunch Now button that appears at the bottom of the page.

 

4. Disable pepperflash by following the steps under If you have 2 versions – Chrome and Pepperflash found here. 

5. Relaunch your browser one more time, login to Facebook, and load your farm.

Easy peasy lemon squeezy!

Looking for more information about Farming? Visit our official FarmVille Blog and Feature Guides & How To's pages!

FarmVille Player Support

FarmVille - Where's my Beat Avalon Kingdom rewards?

Howdy Farmers!

The new Beat Avalon Kingdom has been updgraded! Complete the challenge and get the farmtastic Avalon Kingdom Beat Rewards Pack and the Double Kingdom Points Statue in your Gift Box. 

   

Just click on the Avalon Kingdom Beat Rewards Pack to unwrap the Inked Pegasus, the 5 Super Fertilizers, and the Beat Trophy in your Gift Box.

Inked Pegasus

5 Super Fertilizers

Beat Trophy

Note: 

For all our farmers who previously completed the Beat Kingdom challenge, your Double Kingdom Points Statue is already on it's way and will reach your Gift Box soon!

Update on March 23, 2015
The Double Kingdom Points Statues have been delivered to the farmers who have completed the Beat Kingdom challenge!

Enjoy your amazing rewards!

FarmVille - Seeing a "You have reached the maximum level!" message in your game?

Howdy Farmers!

We're getting reports that some of our players are seeing a "You have reached the maximum level!" message in your game? We're already aware and investigating. Please hang in there!

While we appreciate your reports about this situation, there is no need to contact Support at this time. Please click here, choose the category which corresponds to the issue you are experiencing, and fill up the form.

Thank you for your patience.

FarmVille Player Support

Click here if you are also having this issue.Fix it, Zynga!

FarmVille - Whoa Farmer when using 60 Turbo Chargers and 50 Fuel pack from the Gift Box?

Howdy Farmers!

We're getting reports that players are getting Whoa Farmer when using the Free 60 Turbo and 50 Fuel pack from the Gift Box. Don't worry as we already have farm mechanics looking into this issue! In the meantime, please refrain from using these special Turbo Charger/Fuel pack in your Gift Box.

While we appreciate your reports about this situation, there is no need to contact Support at this time. Please click here, choose the category which corresponds to the issue you are experiencing, and fill up the form.

Thank you for your patience.

FarmVille Player Support

Click here if you are also having this issue.Fix it, Zynga!

FarmVille - Are your building parts counting as animals in your Nursery Barn and Horse Stable?

Howdy farmers! 

We received reports that building parts are counting as animals and are getting stored inside the Nursery Barns and Horse Stables. Our Team has their work boots on and is now working on resolving this as soon as we can. 

Looking for more information about Farming? Visit our official FarmVille Blog and Feature Guides & How To's pages!

FarmVille Player Support

Click here if you are also having this issue.Fix it, Zynga!

FarmVille - Not getting Medallions in Avalon Wilderlands?

Howdy Farmers,

We received reports that players are not getting Medallions after harvesting crops in Avalon Wilderlands. Don’t worry! This is not an issue in the game. You get Medallions when you harvest French Fingerling Potato, Good King Henry, Wild Leek, Fleur De Lis, and Tansy.

So head on to Avalon Wilderlands to get as much as 50 Medallions per day!

Looking for more information about Farming? Visit our official FarmVille Blog and Feature Guides & How To's pages!

FarmVille Player Support

FarmVille - Not able to access Bring Back Winter?

Howdy Farmers!

We received reports that players are not able to use their collected Snowflakes to redeem special rewards due to issue with can't access Bring Back Winter icon. Don't worry, we're working on having this fixed as soon as possible!

While we appreciate your reports about this situation, there is no need to contact Support at this time. Please click here, choose the category which corresponds to the issue you are experiencing, and fill up the form.

FarmVille Player Support

Click here if you are also having this issue.Fix it, Zynga!

FarmVille - Have we reached the Community Goal for the Bring Back Winter?

Howdy Farmers!

We are happy to inform you that we're able to reach 100% Community Goal for the Bring Back Winter before it ends. It was inspiring to see the player community joining forces and striving hard to achieve this difficult task. And with that, the 20x20 Coin Expansion on Toyland is now made available in the Market...  something that you have earned after whopping effort.

You can now go to your game and check it on the Market.

A Big Thanks to all!

FarmVille Player Support

FarmVille - Where to access The Lost Reindeer

Howdy Farmers!

We know that players are helping Randall the reindeer to find his way back to Rudolph's barn. In case you lose sight of the icon, don't worry as this doesn't mean you lost your path!

The Farm Aides have cleared another path to access the feature. Just tap on the Lost Reindeer to complete the map which will get you closer to solving the puzzle!

For farmers who have yet to lure all sets of animals and the bonus reward, we extended the feature until January 18 at 11:59 PST.

Looking for more information about Farming? Visit our official FarmVille Blog and Feature Guides & How To's pages!

FarmVille Player Support

FarmVille - Seeing unknown text in your farm?

Howdy Farmers!

We received reports that players are seeing text in their game screen. We are happy to let you know that the issue has already been fixed!

Looking for more information about Farming? Visit our official FarmVille Blog and Feature Guides & How To's pages!

FarmVille Player Support

Click here if you are also having this issue.Fix it, Zynga!

FarmVille - Can't collect Cheery pink snowflake to Bring Back Winter?

Howdy Farmers!

We heard there are farmers who couldn't collect the Cheery pink snowflake to help Zing and Zang restore the festive cheer and spirit in FarmVille. It turns out that this is because the feature's first pop-up is a tutorial explaining the mechanics. Click on the green Okay button on the upper left of the feature's window to proceed to the next steps. Once done, you'll reach the page where you can collect the Cheery pink snowflake from our good elves!